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@Your Service » About Me

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NSA Leaks: The Big Data Two Step for Businesses This post originally appeared on LinkedIn as part of their influencer program on June 10, 2013.  To see the original post click here. I expect we will be seeing a lot of dancing over the next few...

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Coming to an Agency Near You! This post originally appeared on LinkedIn as part of their influencer program on September 23, 2013.  To see the original post click here. I am often pondering what is next in the world in which we...

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Customer Service Week: Here's Your Call Center This post originally appeared on LinkedIn as part of their influencer program on October 7, 2013.  To see the original post click here. As we begin Customer Service Week I want to thank all those...

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Defining the Customer Experience Role This post originally appeared on LinkedIn as part of their influencer program on October 2, 2013.  To see the original post click here. Customer experience is a term growing in popularity within businesses...

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Apple's #Fail When Dealing with @MarthaStewart This post originally appeared on LinkedIn as part of their influencer program on September 30, 2013.  To see the original post click here. It feels like it was the Tweet heard around the world: "I...

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About Me

Hi!  My name is Frank Eliason.  Most people have learned about me through my work from Comcast and in Social Media.  I am very proud of that work, but there is a little more to me then that!  Hopefully everyone will learn a little bit more about me as well as my thoughts for Customer Service and Social Media.  Today I am SVP of Social Media for Citibank in New York.  At this time I live in the Philadelphia area, near where I grew up.  I am married to Carolyn and we have  3 children:  Lily, Robyn, and our angel Gia (To learn more about our family website visit www.eliasonfamily.info).  Besides enjoying helping others, my interests are sports, especially football.  I am also a gadget geek; I love my electronics!

Today I am privileged to serve on the Board of Directors for both the Council of Better Business Bureaus and the Society of Consumer Affairs Professionals.

I have always looked at the work I do as simply common sense, but I have been privileged to be recognized by some wonderful people.  Here are a few of my favorite news stories:

I want to also thank the authors of the following books for recognizing the hard work of my team:

Powered by Cincopa WordPress pluginAnother great product from Cincopa Send Files. Cincopa video hosting solution for your website.

I appreciate you taking the time to visit!  Please let me know your thoughts by commenting on my posts.

Frank

Email:  frank [at] frankeliason.com