Hi!  My name is Frank Eliason.  Most people have learned about me through my work from Comcast and in Social Media.  I am very proud of that work, but there is a little more to me then that!  Hopefully everyone will learn a little bit more about me as well as my thoughts for Customer Service and Social Media.  Today I am SVP of Social Media for Citibank in New York.  At this time I live in the Philadelphia area, near where I grew up.  I am married to Carolyn and we have  3 children:  Lily, Robyn, and our angel Gia (To learn more about our family website visit www.eliasonfamily.info).  Besides enjoying helping others, my interests are sports, especially football.  I am also a gadget geek; I love my electronics!

Today I am privileged to serve on the Board of Directors for both the Council of Better Business Bureaus and the Society of Consumer Affairs Professionals.

I have always looked at the work I do as simply common sense, but I have been privileged to be recognized by some wonderful people.  Here are a few of my favorite news stories:

• Business Week Comcasts Twitter Man
• ABC World News Tonight Still on Hold? Twitter Can Rescue You From Customer Service Line Waits
• New York Times Griping Online? Comcast Hears and Talks Back
• USA Today Businesses Use Twitter to Communicate with Customers
• Wall Street JournalComcasts Twitter Guru Speaks
• Wired Magazine The Dark Lord of Broadband Tries to Fix Comcasts Image

I want to also thank the authors of the following books for recognizing the hard work of my team:

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I appreciate you taking the time to visit!  Please let me know your thoughts by commenting on my posts.

Frank

Email:  frank [at] frankeliason.com