Featured Posts

NSA Leaks: The Big Data Two Step for Businesses This post originally appeared on LinkedIn as part of their influencer program on June 10, 2013.  To see the original post click here. I expect we will be seeing a lot of dancing over the next few...

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Coming to an Agency Near You! This post originally appeared on LinkedIn as part of their influencer program on September 23, 2013.  To see the original post click here. I am often pondering what is next in the world in which we...

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Customer Service Week: Here's Your Call Center This post originally appeared on LinkedIn as part of their influencer program on October 7, 2013.  To see the original post click here. As we begin Customer Service Week I want to thank all those...

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Defining the Customer Experience Role This post originally appeared on LinkedIn as part of their influencer program on October 2, 2013.  To see the original post click here. Customer experience is a term growing in popularity within businesses...

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Apple's #Fail When Dealing with @MarthaStewart This post originally appeared on LinkedIn as part of their influencer program on September 30, 2013.  To see the original post click here. It feels like it was the Tweet heard around the world: "I...

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Speaking Events

This page is updated with upcoming speaking engagements and panels.  If you are interested in me being a part of your event please email me at work:  frank [at] frankeliason.com.

April 10 – CIO Magazine Perspectives

“Balancing Risk with Innovation in Mobility, Social Media and Consumer Technologies

Conrad New York Hotel

New York, NY

April 16 – Breakthrough Business Strategies Internet Radio Show

Blog Talk Radio Break Through For Business

April 18 – CIO Magazine Cooking Class

New York, NY

April 19 – Business Development Institute:  The Social Customer Leadership Forum

Click Here to Learn More

New York, NY

April 23- useful Social Media: Social Media for Customer Service Europe

Click Here to Learn More

London, England

April 25 – Salesforce: Cloudforce Social Enterprise Tour

Click Here to Learn More

Washington DC

April 26 – Salesforce Private Dinner

New York, NY

April 26 – Radian 6 Webinar

More to Come!

April 26 – The Tonya Hall Show

Bloomberg Radio, Colorado

SOME OF MY PAST EVENTS

  • 2011 SxSW
  • #BrandsConf
  • Salesforce Dreamforce
  • Enterprise 2.0
  • Blogworld, 2010
  • 2010 Congress on Healthcare Leadership
  • Dachis Group Social Business Summit
  • 2010 SxSW
  • AIMA “Big Brands Discuss Social Media Initiatives”
  • Gnomedex 2009
  • Radian 6 Rockstars of Social CRM
  • Comcast New Media Exchange
  • Federated Media Conversational Marketing Summit 2009
  • TWTRCON San Francisco
  • Frost and Sullivan Customer Service Executive Mindxchange 2009
  • OMMA Social
  • WOMMA Summit 2008
  • CRM Evolution 2009
  • Ragan Webinar: Twitter for Communicators
  • ATA Mid Atlantic – Social Media
  • IBM Social Media Conference
  • Blog World 2008
  • Marketing Prof 2008
  • 5th Annual Call Center Summit
  • WOMMA (Word of Mouth Marketing Association) Summit 2009
  • C5 Conference (Private Event)
  • Wharton Undergraduate Marketing Conference
  • Best Practices for Applying Social Media in Healthcare
  • CTAM (Cable & Telecommunications Association for Marketing) Summit 2009
  • Comcast Internal Event “Customer Service 2.0: Using Social Media to Improve the Customer Experience”
  • Participatory Marketing Network (PMN) - Building a Brand One Customer at a Time by Listening & Participating
  • Blog World 2009
  • Comcast New Media Exchange