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Steve Jobs Changed the World but that Same Power is in You!Steve Jobs Changed the World but that Same Power is... Over the past few days we have been hearing many words to describe Steve Jobs, such as visionary, genius, maverick, friend, etc.  To me he was a hero, and that will continue throughout my lifetime. ...

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Is Your Business Ready for the Thank You Economy?Is Your Business Ready for the Thank You Economy? This may be preaching to the choir, but the world has changed.  Many who read this blog already understand that this change is dramatic and the power of the Customer is huge.  But between you and I...

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I have a great piece of real estate to sell you....I have a great piece of real estate to sell you.... Throughout time we have seen irrational exuberance (As former Fed Chairman Alan Greenspan once stated).  You can easily look back to the gold rush, numerous times in the stock market, real estate...

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Apple Store Employees Create a Raving FanApple Store Employees Create a Raving Fan It is not about being a Mac person or a Windows person. I know there are many personal preferences to that debate, but our decisions are based a lot on our history. This post is not about swaying you...

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An Apology Can Overcome the Most Difficult MistakesAn Apology Can Overcome the Most Difficult Mistakes Last week while I was in Chicago I received a call from my wife regarding an explanation of benefits (EOB) insurance form she received in the mail.  This is not something normally discussed over the phone...

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Policy

This blog is about having conversations regarding topics of interest to me.  Although I work for Comcast, the views expressed here are my own and not associated with Comcast.  I will sometimes drift into work topics, but usually I will be more general than that.  I expect to discuss what is going on in my life and my interests.  I will also discuss social media, specifically items related to corporate engagement and the changing world of Customer Service.  This is what I am passionate about and I hope that you will see this passion

Comment Policy

At this time I do not have moderation set for comments, but if comments are off topic they may be removed.  Spam will be removed and IP’s will be blocked.  I would also ask anyone seeking assistance with Comcast to please write to my team at We_Can_Help@cable.comcast.com.  I appreciate the understanding!

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