Featured Posts

It is Time to Take a Stand!! I want to thank everyone for the tremendous support for the #PositivelySocial campaign.  We were able to reach millions of impressions during the course of the day, but beyond that we have found many...

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What It Means to be #PositivelySocial (Aug 14) Have you seen this video by Adam M. Smith? If you are involved in social media you probably have because it has been a hot topic of conversation.  This is where #PositivelySocial meets the offline...

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What It Means to be #PositivelySocial (Aug 14) Have you seen this video by Adam M. Smith? If you are involved in social media you probably have because it has been a hot topic of conversation.  This is where #PositivelySocial meets the offline...

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A Day to be #PositivelySocial For those of us who have participated in social media for years, we have grown to respect how the space can drive change. In fact, if you are like me, you love it.  Ordinary citizens have the power to...

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Welcome to an @YourService World My book, @YourService is now available via Amazon, and coming soon to a book store near you!  The book was originally titled in my mind as Common Sense.  The reason for this is service has been in...

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Policy

This blog is about having conversations regarding topics of interest to me.  Although I work for Comcast, the views expressed here are my own and not associated with Comcast.  I will sometimes drift into work topics, but usually I will be more general than that.  I expect to discuss what is going on in my life and my interests.  I will also discuss social media, specifically items related to corporate engagement and the changing world of Customer Service.  This is what I am passionate about and I hope that you will see this passion

Comment Policy

At this time I do not have moderation set for comments, but if comments are off topic they may be removed.  Spam will be removed and IP’s will be blocked.  I would also ask anyone seeking assistance with Comcast to please write to my team at We_Can_Help@cable.comcast.com.  I appreciate the understanding!