Posted on : 09-11-2008 | By : Frank Eliason | In : Customer Service, Politics
As you may have noticed I have not had a post since Monday. I started so strong and then down hill it went. I have started a number of posts but I never was able to finish them in a manner that I like. It felt good when I saw CC Chapman mention in a tweet that he was having similar trouble. This has been an eventful week. We have a new President-elect. The victory should take away much of the division that we have seen in recent Presidential elections. No matter your political affiliation, I have a feeling that many people are grateful that there is no question in the results. It is now time to be optimistic for the future.
Now back to the topic at hand, I wrote different posts on topics such as optimism, and favorite positive Customer Service companies. Optimism is easy because I like to think that I am usually very optimistic. At the same time I was not sure how it would come across to readers because it did have a tie in to politics. The challenge is I am not a fan of politics and I also feel that individual politicians, including the President do not hold as much power as they think they do. So yes I am optimistic for the future, but I think that is simply related to change, not so much the individuals. The Customer Service story I was writing talked about companies that I have a lot of respect for. The companies included USAA, Vanguard Group, and Zappos. The trouble with this is Vanguard was an employer a number of years ago. Zappos I consider many from their fabulous team to be friends. So I did not want the post to be viewed with personal bias.
At the same time I was writing the Customer Service post, Zappos also announced changes to staff due to economic conditions. This could have led to a whole post on that. They truly did this reduction in a manner that was a class act. You do not have to take my word for it, but see what Tony posted about it. Or search through the Twitter feed from their employees. There are some great people at the company so if you are in the market for shoes, check them out. They are a class act.
We also saw many other economic news, high unemployment, auto companies in need of a bailout, etc. So you may ask why people can be optimistic. I agree that can be difficult because of all the news and the manner it is sometimes presented. But for me changes lead to many positive things, but even more importantly what we have been seeing is friendships and family becoming more a priority for everyone. We all pull together during times like these because it is the right thing to do. We show ourselves as a much more caring society.
What do you have to be optimistic about?