Posted on : 04-11-2008 | By : Frank Eliason | In : Customer Service, Social Media
Tags: Social Media
Since it is election day I should probably write something political, but that is not what inspired me. I do hope that everyone does take the opportunity to vote.
The past 6 months have been a whirlwind for me. It has been a little weird being discussed throughout the internet and featured in different news stories. I always think of myself as a simple service person doing what makes sense. If someone needs help I want to help them. Yesterday was a busy day because I have not been in the office due to recent travel. It was time to try to get caught up. In the morning I read a blog post by Michelle Buckman, the reporter for a story about my team that aired last night on Fox 29 Philadelphia. I was touched by the kind words. As the morning progressed I read a really nice article about our efforts that was in this week’s PR Weekly (sorry I am unable to provide a link). All this caused me to be a bit sentimental.
The success that has occurred is really based on the great team I work with and the wonderful people I have had the opportunity to interact with throughout the internet. It amazes me how these relationships are the key to so much. First let me discuss my new friends on the internet. It is wild that you can get to be so close to people that you rarely meet in person. Just like in person it is about being open and honest with them. Listening when necessary and just being there for them when they need you. If you do that, they will be there for you too.
Relationships on the internet are not new for us. Over the years we have met so many people throughout the internet. Some of them have become our closest friends. My wife likes to joke that I started building these relationship on the internet because of her relationship with Louise, a very dear friend in England. Of course it is not, but that does show the potential lasting affect of these friendships. When I built this blog I wanted to share different blogs from friends, but then I could not narrow down the list. You will see many show up at times simply because I want my other friends to meet some of these great people. All this with a few short word that are 140 characters or less. Wow!
Another big key to success is the relationships with those that I work with. We have a great team that is really dedicated to the Customer, but we are also there for each other. Now I do recognize that I am the manager and, at times I have to make difficult decisions (some not so difficult), but of course this can be done in a very respectful manner. I believe my team fully understands this. At the same time we all know we have to pull together and work hard for our Customers and each other. We do this sometimes in a fun manner and we make sure we bring out the best in all of us. It is a great environment to be in. I love my job, and it is really about the people. We bring each other success.
It was very nice to see the Fox 29 story feature my team. They deserve many, many accolades. They are a great group of people (of course do not let them know that, I do not want it to get to their head!) I will share a link to the video once it is posted.
Everything I have ever accomplished in life is really due to the great relationships I have. I am proud of the work my team has done. So I try not to make a big deal out of some of the press coverage I have had, but it is a big deal. The only reason it is a big deal is because these relationships are what make it possible. So I want to take this opportunity to thank all my relationships for making this a success!