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Its All About the Grill

Posted on : 13-07-2009 | By : Frank Eliason | In : Customer Service, Personal

Tags: ,

2

I am probably not too different from most men, I really enjoy grilling.  But like most of my life there seems to be a story behind it.  So a number of years ago I purchased a grill.  It never really worked right.  When I noticed the trouble I played around with it but it never cooked properly.  I did not replace it because I did not feel like spending the money.  Believe it or not, the grill just sat unused for a a few years.  As we were doing some spring spruce up of the shrubs my wife noticed something.  There were a number of birds chirping.  After looking everywhere, she finally realized they were in the grill.  Yes a family of birds somehow set up their own condo inside the grill.  Needless to say we were not going to be cooking on that grill again.

When Father’s Day arrived I received some new grill equipment and I was told to go pick out my grill.  I really wanted to go out and buy a cool grill.  I love some of those big ones with stone side (I wish, as you read that, I could add sound effects from the show Home Improvement).  At the same time I could never justify the expense for a really cool grill.  Any chance to justify that was blown since I have not cooked on the grill for 5 or 6 years.   Last week one of my team members, George , told me about a grill that had charcoal and gas as part of the same grill.  I had to look into that.  Well on July 4 (yes I know a very strange day to buy a grill), I decided it was time to have a cookout.

I immediately went to the computer and read numerous reviews on the Char-Griller Duo, starting with Amazon and then shifting to many other review sites on the net.  I think I tend to shop like many people, first finding out what others think on a product.  I then started to compare prices.  I found Lowes had the grill for $299.  I was all set.  I then had to decide how to get it home.  So I drove over to Lowes and started to decide the best way to do it.  I decided not to take advantage of the free assembly, and I just picked up the grill.  Hey the box said easy assembly, I can do that.  Actually the assembly was easy, but time consuming for 1 person.  So that night we ate on the grill.  Now I did not pick up  a new gas tank because I had the one from the last grill, and it still had gas.  So I hooked it up and started to cook.  Just like the last grill it was taking a long time.  Based on this the next day I went to get a new tank.  What I did not realize was there was free tank exchange when you bought the grill.  Lowes was great about it and swapped a new tank.  While I was there I picked up the smoker attachment to add to my grill (insert Home Improvement noises here).  When I went home I attached the smoker attachment.  This was a little harder than the grill assembly and should have been done with multiple people.  Anyway once that was done I tried the new propane tank.  Wow now that is the way a gas grill should light up!  So that night I cooked on the charcoal side.  It was a first for me and I love the fact that I have the option.  Gas for ease and charcoal for taste.  What a fun concept for a grill.

The only trouble I had with this grill experience was the knob for the side burner was cracked.  It still worked, more of just a nuisance.  I shot off an email to Char-Griller, truthfully expecting them to ask for all kinds of info or refer me to call in.  I realized today I did not hear back, and I was wondering if I would have to call or something else to obtain the part.  Instead I came home to Fed-Ex package at the door.  I am always so appreciative of companies that make it easy.  Email is my preferred method to communicate and I had the part in a timely manner with no questions or verifications.  Very pleased Customer.  The grill is one of the best purchases I have had in the past few years.