Posted on : 13-07-2009 | By : Frank Eliason | In : Customer Service, Personal
Tags: Char-Griller, Lowes
I am probably not too different from most men, I really enjoy grilling. But like most of my life there seems to be a story behind it. So a number of years ago I purchased a grill. It never really worked right. When I noticed the trouble I played around with it but it never cooked properly. I did not replace it because I did not feel like spending the money. Believe it or not, the grill just sat unused for a a few years. As we were doing some spring spruce up of the shrubs my wife noticed something. There were a number of birds chirping. After looking everywhere, she finally realized they were in the grill. Yes a family of birds somehow set up their own condo inside the grill. Needless to say we were not going to be cooking on that grill again.
When Father’s Day arrived I received some new grill equipment and I was told to go pick out my grill. I really wanted to go out and buy a cool grill. I love some of those big ones with stone side (I wish, as you read that, I could add sound effects from the show Home Improvement). At the same time I could never justify the expense for a really cool grill. Any chance to justify that was blown since I have not cooked on the grill for 5 or 6 years. Last week one of my team members, George , told me about a grill that had charcoal and gas as part of the same grill. I had to look into that. Well on July 4 (yes I know a very strange day to buy a grill), I decided it was time to have a cookout.
I immediately went to the computer and read numerous reviews on the Char-Griller Duo, starting with Amazon and then shifting to many other review sites on the net. I think I tend to shop like many people, first finding out what others think on a product. I then started to compare prices. I found Lowes had the grill for $299. I was all set. I then had to decide how to get it home. So I drove over to Lowes and started to decide the best way to do it. I decided not to take advantage of the free assembly, and I just picked up the grill. Hey the box said easy assembly, I can do that. Actually the assembly was easy, but time consuming for 1 person. So that night we ate on the grill. Now I did not pick up a new gas tank because I had the one from the last grill, and it still had gas. So I hooked it up and started to cook. Just like the last grill it was taking a long time. Based on this the next day I went to get a new tank. What I did not realize was there was free tank exchange when you bought the grill. Lowes was great about it and swapped a new tank. While I was there I picked up the smoker attachment to add to my grill (insert Home Improvement noises here). When I went home I attached the smoker attachment. This was a little harder than the grill assembly and should have been done with multiple people. Anyway once that was done I tried the new propane tank. Wow now that is the way a gas grill should light up! So that night I cooked on the charcoal side. It was a first for me and I love the fact that I have the option. Gas for ease and charcoal for taste. What a fun concept for a grill.
The only trouble I had with this grill experience was the knob for the side burner was cracked. It still worked, more of just a nuisance. I shot off an email to Char-Griller, truthfully expecting them to ask for all kinds of info or refer me to call in. I realized today I did not hear back, and I was wondering if I would have to call or something else to obtain the part. Instead I came home to Fed-Ex package at the door. I am always so appreciative of companies that make it easy. Email is my preferred method to communicate and I had the part in a timely manner with no questions or verifications. Very pleased Customer. The grill is one of the best purchases I have had in the past few years.