Warning: include_once(/home/gianna5/public_html/blog/wp-content/plugins/tweet-blender/widget-favorites.php): failed to open stream: No such file or directory in /home/gianna5/public_html/blog/wp-content/plugins/tweet-blender/tweet-blender.php on line 44

Warning: include_once(): Failed opening '/home/gianna5/public_html/blog/wp-content/plugins/tweet-blender/widget-favorites.php' for inclusion (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/gianna5/public_html/blog/wp-content/plugins/tweet-blender/tweet-blender.php on line 44
@Your Service » Blog Archive » The Capital ‘C’

Featured Posts

NSA Leaks: The Big Data Two Step for Businesses This post originally appeared on LinkedIn as part of their influencer program on June 10, 2013.  To see the original post click here. I expect we will be seeing a lot of dancing over the next few...

Readmore

Coming to an Agency Near You! This post originally appeared on LinkedIn as part of their influencer program on September 23, 2013.  To see the original post click here. I am often pondering what is next in the world in which we...

Readmore

Customer Service Week: Here's Your Call Center This post originally appeared on LinkedIn as part of their influencer program on October 7, 2013.  To see the original post click here. As we begin Customer Service Week I want to thank all those...

Readmore

Defining the Customer Experience Role This post originally appeared on LinkedIn as part of their influencer program on October 2, 2013.  To see the original post click here. Customer experience is a term growing in popularity within businesses...

Readmore

Apple's #Fail When Dealing with @MarthaStewart This post originally appeared on LinkedIn as part of their influencer program on September 30, 2013.  To see the original post click here. It feels like it was the Tweet heard around the world: "I...

Readmore

  • Prev
  • Next

The Capital ‘C’

Posted on : 10-07-2009 | By : Frank Eliason | In : Customer Service

Tags:

1

The english language has a lot of rules, especially regarding capitalizing a word.  Here are the rules:

  • The first words of a sentence
  • The pronoun “I”
  • Proper nouns (the names of specific people, places, etc)
  • Family relationships (when used as proper names)
  • The names of Gods (Exception: Do not capitalize the non-specific use of the word “god.”)
  • Titles preceding names, but not titles that follow names
  • Directions that are names (North, South, East, and West when used as sections of the country)
  • The days of the week, the months of the year, and holidays
  • The names of countries, nationalities, and specific languages
  • The first word in a sentence that is a direct quote
  • The major words in the titles of books, articles, and songs
  • Members of national, political, racial, social, civic, and athletic groups
  • Periods and events
  • Trademarks
  • Words and abbreviations of specific names (not those that are general)

Some of you may have noticed I always capitalize the word Customer.  At times some have questioned this as being improper english.  Well I have not always been a rule follower; I just strive to do what is right.  In my opinion capitalization places emphasis on important words, such as the name of people or companies.  Why would the name of a company be more important than the Customers that make that company possible?

So to me, the capitalizing the ‘C’ in Customer will always be my rule.