Posted on : 25-01-2011 | By : Frank Eliason | In : Business, Customer Service
I try not to use this blog for work related items, but I thought I would share the video below. It is a CNBC interview with Manuel Medina-Mora, Citi CEO of Consumer Banking for the America’s. You get a feel for the direction of Citi, but also where I see many businesses going. Today companies are structured based on products and not necessarily how the Customer views the business. Now is the time for businesses to start to integrate these systems and create a culture centered on the Customer.
If you have trouble with the video loading, please visit the URL directly on CNBC’s website: http://www.cnbc.com/id/15840232/?video=1764683291