Warning: include_once(/home/gianna5/public_html/blog/wp-content/plugins/tweet-blender/widget-favorites.php): failed to open stream: No such file or directory in /home/gianna5/public_html/blog/wp-content/plugins/tweet-blender/tweet-blender.php on line 44

Warning: include_once(): Failed opening '/home/gianna5/public_html/blog/wp-content/plugins/tweet-blender/widget-favorites.php' for inclusion (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/gianna5/public_html/blog/wp-content/plugins/tweet-blender/tweet-blender.php on line 44
@Your Service » Blog Archive » Connecting Customers from Around the Globe

Featured Posts

NSA Leaks: The Big Data Two Step for Businesses This post originally appeared on LinkedIn as part of their influencer program on June 10, 2013.  To see the original post click here. I expect we will be seeing a lot of dancing over the next few...

Readmore

Coming to an Agency Near You! This post originally appeared on LinkedIn as part of their influencer program on September 23, 2013.  To see the original post click here. I am often pondering what is next in the world in which we...

Readmore

Customer Service Week: Here's Your Call Center This post originally appeared on LinkedIn as part of their influencer program on October 7, 2013.  To see the original post click here. As we begin Customer Service Week I want to thank all those...

Readmore

Defining the Customer Experience Role This post originally appeared on LinkedIn as part of their influencer program on October 2, 2013.  To see the original post click here. Customer experience is a term growing in popularity within businesses...

Readmore

Apple's #Fail When Dealing with @MarthaStewart This post originally appeared on LinkedIn as part of their influencer program on September 30, 2013.  To see the original post click here. It feels like it was the Tweet heard around the world: "I...

Readmore

  • Prev
  • Next

Connecting Customers from Around the Globe

Posted on : 25-01-2011 | By : Frank Eliason | In : Business, Customer Service

0

I try not to use this blog for work related items, but I thought I would share the video below.  It is a CNBC interview with Manuel Medina-Mora, Citi CEO of Consumer Banking for the America’s.  You get a feel for the direction of Citi, but also where I see many businesses going.  Today companies are structured based on products and not necessarily how the Customer views the business.  Now is the time for businesses to start to integrate these systems and create a culture centered on the Customer.

If you have trouble with the video loading, please visit the URL directly on CNBC’s website: http://www.cnbc.com/id/15840232/?video=1764683291